1. Introduction
New Horizon Accountants Pty Ltd trading as TAX MODE ("TAX MODE", "we", "our" or "us")
is committed to protecting your privacy and handling your personal information responsibly.
We recognise that protecting your personal information is fundamental to maintaining your trust and fulfilling our professional obligations as Chartered Accountants and Registered Tax Agents.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, engage our services, subscribe to marketing communications, interact with our advertisements or otherwise deal with us.
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth), theAustralian Privacy Principles, the Tax Agent Services Act 2009 and applicable Australian laws.
2. Who We Are
Business: New Horizon Accountants Pty Ltd trading as TAX MODE
Address: 7/32 Rockfield Way, Ravenhall VIC 3023
Email: info@taxmode.com.au
3. Personal Information We Collect
We may collect identity information, contact information, financial information, business information, website usage information and marketing preferences where reasonably necessary to provide our services.
4. Sensitive Information
Where necessary, we may collect sensitive information, including identity verification documents, where required by law or with your consent.
5. How We Collect Information
We collect information directly from you through our website, enquiries, emails, phone calls, meetings, onboarding forms and secure document portals. We may also receive information from your authorised representatives, government agencies, financial institutions and other third parties relevant to providing our services.
6. Why We Collect Personal Information
We collect personal information to provide accounting, taxation, bookkeeping, business advisory and related professional services, comply with legal obligations, communicate with you, improve our services and administer our business.
7. Google Analytics
Our website uses Google Analytics to understand website traffic, visitor behaviour and improve user experience.
8. Google Ads
We use Google Ads technologies including conversion tracking, remarketing and enhanced conversions to measure advertising performance and improve our marketing.
9. Meta (Facebook & Instagram)
Our website may use Meta Pixel, conversion tracking, custom audiences and lookalike audiences to improve the relevance and effectiveness of our advertising.
10. HubSpot CRM
We use HubSpot to manage enquiries, client relationships, marketing communications and appointment history.
11. Cookies
Our website uses cookies to improve website functionality, analyse traffic and personalise user experience. You may disable cookies through your browser settings.
12. Marketing Communications
Where permitted by law, we may send newsletters, tax updates, educational content and promotional communications. You may unsubscribe at any time.
13. Disclosure of Information
We may disclose personal information to government agencies, regulators, banks, legal advisers, cloud software providers, IT providers and professional advisers where necessary. We do not sell your personal information.
14. Overseas Disclosure
Some cloud software providers may store information outside Australia. We take reasonable steps to ensure appropriate safeguards are in place.
15. Security
We implement reasonable administrative, technical and physical safeguards including encryption, restricted access, secure cloud storage and multi-factor authentication where appropriate.
16. Data Retention
We retain information only as long as required by law, professional obligations or legitimate business purposes and securely destroy or de-identify information when no longer required.
17. Access and Correction
You may request access to or correction of your personal information by contacting our Privacy Officer at info@taxmode.com.au.
18. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
19. Children's Privacy
Our services are intended primarily for adults and businesses.
20. Legal Obligations
We may disclose personal information where required or authorised by Australian law.
21. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
22. Contact Us
Privacy Officer
New Horizon Accountants Pty Ltd trading as TAX MODE
7/32 Rockfield Way, Ravenhall VIC 3023
Email: info@taxmode.com.au
23. Complaints
If you have concerns about our handling of your personal information, please contact us first. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
